Frequently Asked Questions
What’s involved when I bring my pet in for a health check and/or vaccination review?
We recommend seeing your pet at least yearly for a health check and vaccination review. During this appointment, your pet will receive a thorough physical examination to check for any problems. Your vet will discuss your pet’s diet, activity and any concerns you have. Together you and your vet will discuss if any vaccinations are due, discuss any recommended parasite prevention products, and any health concerns found during the examination.
Why do we charge a prescription fee?
Our vets will often write prescriptions for medications. This may be because the medication is used so infrequently we do not stock it on our shelves, because the medication needs to be compounded by a pharmacist or to enable you to purchase on-line which may reduce costs. We do charge for this service – our vets need to take the time to ensure the medication is appropriately prescribed at the correct dose for your pet.
Why should my old pet come in to see you for regular health checks?
My pet needs a product or medication that you don't keep in stock; am I able to make a 'special order'?
What are my options for paying my account?
Payment is expected at the time of services. We accept debit cards, credit cards and cash. If you require help with payment of your account, we recommend using Vetpay. Our staff can help you complete your application and Vetpay will allow you to pay your account over monthly installments. Further details can be found on www.vetpay.com.au.
Why does my pet need a regular checkup if taking ongoing medication?
Prescription medication requires our vets to ensure your pets medication is safe and beneficial. The ACT Veterinary Board legislation recommends pets requiring prescription medication have at least six monthly health checks, to ensure the medication is still appropriate for your pet.